Terms and conditions

Company particulars

Our name is Business Support Solutions (UK) Limited

Our registered address is Uradale, East Voe, Scalloway, Shetland, ZE1 0US, UK.

We are registered in Scotland, registration SC 211436.

Our VAT registration number is GB 723 9806 17.

Terms of trade

Acceptance of orders: orders placed from our website will be treated as a request for supply until we confirm acceptance of the order by telephone or email. Until that point no contract shall exist.

In the event of unavailability, withdrawal of product or service, specification change, price change or similar, we reserve the right to cancel your order, notify you of an alternative or replacement options, or a revised price.

Pricing and specification

Whilst we endeavor to maintain the accuracy of content on this web site, and check data prior to uploading, errors may still occur with regard to pricing and product description. The information on this web site may therefore contain errors or inaccuracies and may not be complete or current.

We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order, but before we have accepted it). Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, Business Support Solutions will provide you with the following options:

1) to proceed with the transaction based on the corrected information or
2) to cancel your transaction.

Where we have been notified of any inaccuracy, we will endeavor to correct and rectify it as soon as possible. We apologise for any inconvenience this may cause you. Your statutory rights are not affected.

Since we operate as a business to business company, all prices on this website are stated as the net price before VAT. All UK purchases will be subject to VAT, which is currently 20%.

All prices stated are in GB pounds.


Stated carriage prices are based on UK mainland delivery. Prices to other destinations are available on request. If you place an order selecting UK mainland delivery, and you are not on the UK mainland, we will contact you with an actual delivery cost, and you have the option to accept or proceed with your order with the revised carriage costs.

All UK carriage charges are subject to VAT at the current rate of 20%.

Special offers are strictly time limited to the close of business on the day stated. Our hours of business are 9am to 5pm, Monday to Friday.

Any free carriage offers apply to UK mainland deliveries only within the terms stated.

Free carriage for all orders over £120 (before VAT) will be automatically applied at checkout.Free carriage applies for deliveries to mainland UK addresses only. We'd love to make this available to everyone, but courier charges for other destinations make this impossible.

Not clear? Need something else? Call or email with your question. We offer a quick response, no switchboard options, just a real person who want to help.

Last updated 07/12/2023

Returns procedure


Our main office will close Thursday 21 December 2023, fully re-opening on Wednesday 3 January 2024. We will keep an eye on emails for out-of-hours software support, and the usual telephone numbers will be monitored with the main phone re-directed to mobile.

General enquiries will be responded to within 3 working days.

Our dispatch warehouse is closed from Wednesday 20 December from 12 noon. Any stock orders after this date will be dispatched when our warehouse re-opens on  Wednesday 3 January 2024.

Be kind and have a good one. x